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Posted on: December 15, 2023

Guyer Receives City Strive Award for Customer Service Excellence

A City Strive coin in a wooden holder that says "Above & Beyond"

Brad Kaye, Katie Guyer, and Selina Harris

(L-R: City Manager Brad Kaye, Communications Coordinator Katie Guyer, & Community Affairs Director Selina Harris)

December 15, 2023 – The City of Midland is excited to announce that it has recognized Communications Coordinator Katie Guyer as its latest recipient of a City Strive Award. The award was presented during a department meeting earlier this week. 

Guyer received the Customer Service Excellence Award, which recognizes an individual for performing exceptional customer service for citizens that exceeds their expectations and enhances public perception of the City and/or exceptional internal customer service for co-workers and peers that enhances the quality and morale of the workplace. 

She was nominated by both staff and residents for her work in managing the City’s City Hall social media channels, creating engaged and meaningful relationships with residents, assisting in the development of the Midland City Modern Master Plan, and representing the City brand with professionalism, humanity, and humor. 

Here is what Katie’s nominators said about her: 

“Katie does a great job with her social media posts, podcasts, interviews, and coordinating Citizens Academy. She makes Midland look good every single day and her reach is limitless because of social media!” 

“Katie is a true mastermind of original thinking who connects with the community on a personal level. Her social media finesse, even in the most challenging of conversations, has transformed everyday city topics into must-see content and boosted community engagement and interest in our City services and programs. Her clear and relatable content helped bring the Midland City Modern Master Plan to life and her genuine personality and commitment to Midland shine through every interaction, making citizens more than just residents - but valued partners in shaping our community.” 

“I love seeing helpful, informative updates, but in a humorous way. When the Eastman road construction was happening by the mall, there were constantly humorous anecdotes and reminders about how the writer even handled something in the area because they live here too. It improves the morale of the city to find humor in frustrating situations when everyone is doing their best.”

“Katie has been going above and beyond for a long time, and deserves the recognition. As one of the most public-facing members of City staff, Katie is incredibly valuable in a very demanding position…I have personally heard and seen many, many positive comments 

as well about how Katie keeps the information we send out fun and entertaining. She is absolutely essential in maintaining an engaged public within the City.” 

Katie Guyer has worked for the City since 2016. 

“One of the most important components to a thriving community is informed and engaged residents, and the work Katie does every day actively encourages just that,” said City Manager Brad Kaye. “Katie approaches communication with both professionalism and personality, which helps our residents develop a more personal relationship with their local government. We’re very grateful to have her representing the City of Midland.” 

For more information on the City Strive Award program or to submit a nomination for a deserving City employee, please visit www.cityofmidlandmi.gov/citystrive

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